Tiny Desk AIRefund Policy
How to request a refund for a credit purchase or get help with a failed video order.
Unused credit purchases
You can request a refund for an unused credit purchase. If you have used part of a credit pack, contact us so we can review the remaining balance and the reason for your request. Credits associated with an approved payment refund are removed from your account.
Failed video delivery
Video orders reserve credits once and charge them only after successful delivery. If an order is finally confirmed as unable to deliver the complete video, its reserved credits are automatically returned. Returning credits is not a cash refund. A task whose provider status is uncertain stays under review until its outcome is resolved; please contact support rather than submitting repeated orders.
Delivered videos
AI-generated faces, motion and expressions can vary. If a delivered video has a technical problem, email us with the task ID and a description of the issue so we can review a refund or compensation request.
How to contact us
Email support@tinydeskmeme.app with your account email, order ID, any relevant video task ID and the reason for your request. Report duplicate or unrecognized charges through the same address. Do not send passwords or full card details.
Payment refunds
Approved payment refunds are returned to the original payment method. The time until a refund appears depends on the payment provider and your bank. Applicable consumer refund rights are not limited by this policy.